Every design from Harper James has been created with care and consideration. We take pride in our quality and ability to meet our customers expectation.

We understand shopping online can be tricky and we want to help you every step of the way. Therefore refunds and exchanges can fall under the following categories.

CHANGE OF MIND/EXCHANGES

We want to ensure you have a comfortable shopping experience and we understand buying intimates online can be intimidating. 

So if for any reason you are unhappy with your purchase and it did not meet your expectations please email us at contact@harperjames.co.nz. We’ll be happy to help.

Got the wrong size? No problem! We want you to be super happy with your purchase so please follow the exchange process below. 

To be eligible for a 'change of mind' return please contact us within 14 days from your order being delivered. 

Please note: Sale items and samples are FINAL SALES and are not eligible for returns, refunds or exchanges.

RETURNS PROCESS - Please contact us below within 14 days of receiving your item.

We will then email you a returns form for you to complete and send back. You may either print the form and send it back with your items OR complete it electronically and email it back to us. 

Shipping costs must be covered by the customer and this will not be included in the refund.

Please note Harper James will not be held responsible for any lost packages so we recommend adding tracking to your items. 

Refunds and store credits are processed within 2 business days after the order is received and assessed by us.

If you do not contact us within 14 days of receiving your order, our Customer Service team hold the right to reject returns so please contact us as soon as you can.

FAULTY ITEMS RETURNS - If your purchase is faulty in some way, you will be entitled to a refund or exchange in product.

Please contact us below within 14 days of receiving the item so we can assess the issue. Once the item is confirmed to be faulty by our team, we will reimburse shipping costs to return the item to us.

INCORRECT ITEM OR ORDER - If we accidentally send you the wrong item or order please contact us below and we will fix this as soon as possible. You have up to 30 days post order date to notify us that you have received an incorrect item or order.

All garments must be returned unused with tags attached.

CHANGE TO ORDERS - We work hard to get your order to you fast, therefore are shipping orders daily. If you discover that you have made a mistake with your order please contact us immediately at contact@harperjames.co. Unfortunately we cannot guarantee we will be able to amend your order, but we will do our best

All returns must be posted back to:

Harper James

PO BOX 1174

Pukekohe, Auckland

New Zealand 2120